Health and Safety
Drop off procedure
Parents and authorized individuals must sign children in and out daily via the sign in book and app. If you have multiple children attending each one of them must be signed into their classroom and on individual lines. Children are not allowed to sign in on the sign in book, this is a legal document.
A staff member will then conduct a daily assessment for each child entering our care. Upon successful completion of this verbal questionnaire, Big Hearts Little Hands Staff will take your child’s temperature using a no-touch forehead thermometer. If the child has a temperature, they must be taken home and remain home, as per the illness policy below.
Pickup Procedure
Parents must provide a list of individuals that are authorized to pick up the child at the time of enrollment. Children will only be released to individuals on the pickup list. We require a valid photo ID for individuals picking up the child, there are no exceptions to this. You can add as many as individuals to your pickup list as needed. This can also be done through your app.
Late Pickup Procedure
We ask that the children are picked up no later than 6:00 pm.
A late fees will be charged at a rate of $15.00 for the first minutes and a dollar per minute for every minute after if you are late picking up your child. This fee is charged at a per child basis. If you personally cannot make it by 6:00 pm, then please contact the center letting us know who will be picking up your child by closing. Children will only be release to individuals on the pick up list of emergency contacts if parents can not be reached.
Health and Wellness Policy
Our health and wellness policy continues to apply during a pandemic or communicable disease outbreak; however, additional restrictions may apply, based on government / licensing officer directives. This may include, but is not limited to, extending our required at-home “symptom free” time period following any symptoms or requiring children with symptoms – even if they are feeling well and have plenty of energy – to remain at home. Any temporary changes to our health and wellness policy during a pandemic / outbreak will be communicated in writing, via email, and will link to the authorized source of information that our temporary change is based on.
Hand-Washing
Big Hearts Little Hands will continue to follow hand-washing guidelines for both children and staff. Our program will engage in frequent hand-washing with soap and water for at least 20 seconds at the following
times:
- at the start of the day upon entry
- after going to the washroom
- before and after eating
- after getting hands dirty
- after coughing, sneezing, using a tissue, and blowing nose
Big Hearts Little Hands staff will help young children to ensure hand-washing is done correctly. If hands are not visibly dirty, we may use an alcohol-based hand sanitizer with at least 60% alcohol should soap and water not be readily available.
Cleaning and Disinfecting
Big Hearts Little Hands Child Care will be engaging in frequent thorough cleaning every day, using routine practices that follow regulations for cleaning, sanitizing and disinfecting. We will be routinely cleaning surfaces and objects that are frequently touched, especially toys and games. This includes surfaces such as doorknobs, light switches, classroom sink handles, countertops, tables, chairs, cubbies, and playground structures.
Toys
Our toy & equipment sanitizing method is to: Clean with water and detergent, rinse, sanitize, rinse again, and air-dry. All toys that have been mouthed by children will be placed in a yuck bucket of soapy water and cleaned as stated above. All Soft toys such as stuffed animals and dramatic play clothing will be removed from the center and washed. We ask that children do not bring in personal toys.
Illness Policy
Children may not attend Big Hearts Little Hands if they exhibit any symptoms of respiratory illness, fever, or other illnesses. There are no exceptions to this illness policy. Children who are not well enough to participate in the normal daily program or who have an infectious disease must remain at home. Should your child become ill while at Big Hearts Little Hands, or staff feels that the child cannot participate in our regular routine, including outdoor play, we will ask that you pick up your child immediately. In the event that you cannot be reached, the alternate contact person will be called. Please ensure that someone is available at all times in case of emergency.
Children may not attend child care programs while they have any of the following symptoms:
- Unusual, unexplained loss of appetite, fatigue, irritability, or headache
- Eye infections
- Unexplained rashes or any rash that is not confirmed by doctor to be non-contagious known or suspected communicable diseases
- Ear infection
- Temperature, forehead 100.4 + (Fever)
- nausea, vomiting and/or diarrhea in the last 24 hours
Symptoms to look for include:
- Fever
- Runny nose
- Headache
- Cough
- Sore throat
- Nasal congestion
- A general feeling of being unwell
Pandemic Policy
Big Hearts Little Hands Child Care is licensed and regulated through the Tennessee Department of Human Services. As a result, Big Hearts Little Hands Child Care LLC. may be directed by a child care licensing officer or other governing body to close operations during a pandemic or other communicable disease outbreak. Big Hearts Little Hands will follow all suggested guidelines provided from the Communicable Disease Control and Tennessee Department of Human Services.
